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Customer Relationship: the Stakes

Course Bandwidth:

High

Brief Description:

This course will provide you with criteria for assessing customer satisfaction. It will teach you how to differentiate between customer satisfaction and customer preference. You will learn about key emotions in creating customer loyalty.

Course Details:

Rating:

4.02564
Average: 4 (78 votes)

Language of Course:

English
French
Spanish
Portuguese

Provider:

CEGOS

Competency:

Customer Service Orientation
Technical Expertise

Course Category:

Marketing

Time To Complete:

35 minutes

Target Audience:

Anyone in direct contact with customers.

Skills:

Identify customers needs
Understand the difference between meeting expectations and creating customer loyalty
Identify the key points of contact or moments of truth for the customer
Understand the role of emotions in customer relations