Instructions:
  1. 1) Create Account
  2. 2) Course Enrollment
  3. 3) Access Course
  4. 4) Course Rating

Customer Service Orientation Resources

Training Resources

 

PSI Online Courses

Course Title Language Category Time Addedsort icon Rating
Introduction to Sara and audience archetyping English Marketing 20 minutes Feb 1, 2012
4.5
e-Delta English Marketing 720 minutes Nov 19, 2010
4.5
How to Write an Effective E-mail
English
French
Spanish
Portuguese
 Communication 30 minutes Sep 17, 2010
3.898735
Customer Relationship: the Stakes
English
French
Spanish
Portuguese
 Marketing 35 minutes Aug 13, 2010
4.014925

Information Libraries

 

Books

Title Author
Delivering Knock Your Socks Off Service K. Anderson, R. Zemke
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, Now! N. Karten, G.M. Wienberg
101 Ways to Really Satisfy Your Customers A. Griffiths
Working Across Boundaries: Making Collaboration Work in Government and Nonprofit Organizations R. Linden
The Power of Appreciative Inquiry D. Whitney & A. Trosten-Bloom
The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience C. Gallo
Advanced Communication Skills MTD Training
Dealing with Conflict and Complaints MTD Training
Effective Marketing MTD Training
 

Internal PSI Resources

Title Resource Link
Service Provision Tools Service Provision Tools
RH Service Delivery RH Service Delivery
 

Case Studies

Title Resource Link
How PSI Romania became a Self-Sustaining Entity How PSI Romania became a Self-Sustaining Entity
Clean Delivery Kits Clean Delivery Kits
Improving Maternal Health:Preventing Post-Partum Hemorrhage in Rural Zambia Improving Maternal Health:Preventing Post-Partum Hemorrhage in Rural Zambia
Prevention and Treatment of Post-Partum Hemorrhage in Somaliland Prevention and Treatment of Post-Partum Hemorrhage in Somaliland
Breaking Barriers Breaking Barriers
Re-Positioning of Love Plus Condoms Re-Positioning of Love Plus Condoms
Starting Over Starting Over

Communities and Networks

 

Working Groups

Working Group Link
Partner Capacity Building Working Group
Services Working Group